Contact information

Contact Information Policy – ShopWithSamuel

 

At ShopWithSamuel, we are committed to providing excellent customer service and open communication. This policy explains how you can contact us and how we handle the information you provide.

1. How to Contact Us

For any questions about products, orders, returns, or general inquiries, you can reach us through:
📧 Email: support@shopwithsamuel.com

⏰ Hours of Operation: Monday – Friday, 9:00 AM – 6:00 PM (GMT/WAT)

2. Response Time

We aim to respond to all customer inquiries within 24–48 business hours. During peak seasons, responses may take slightly longer.

3. Information You Provide

When you contact us, we may collect:

  • Your name

  • Email address

  • Order number (if applicable)

  • Details of your inquiry

This information is used solely to respond to your request and improve our service.

4. Privacy Protection

All personal information you provide will be handled in accordance with our Privacy Policy and will not be shared with third parties except as required by law.

5. Updates to This Policy

We may update this Contact Information Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

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