Refund Policy

Refund Policy β€” ShopWithSamuel

At ShopWithSamuel, our goal is to ensure you have a smooth and satisfying shopping experience. If you are not fully happy with your purchase, we are here to help. Please review our refund policy below.

Order Cancellation

Orders can be canceled within 12 hours of purchase as long as they have not been processed or shipped. Once an order has been shipped, it can no longer be canceled.

Returns

We accept returns under the following conditions:

  • The item must be unused, in its original packaging, and in the same condition you received it.

  • You must request a return within 7 days of receiving your order.

  • Certain items such as personal care products, intimate items, or items marked β€œFinal Sale” cannot be returned.

To request a return, please contact our support team at shopwithsamiie@gmail.com with your order number and reason for return.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds are issued to your original payment method.

  • Refund processing time may vary depending on your bank or payment provider.

  • Shipping fees are non‑refundable.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We may request photos or videos as proof. A replacement or refund will be provided at no extra cost.

Late or Missing Refunds

If you haven’t received your refund after approval:

  • Check your bank account again

  • Contact your bank or card provider

  • If the issue persists, reach out to us at shopwithsamiie@gmail.com

Non‑Refundable Items

The following items cannot be refunded:

  • Gift cards

  • Downloadable digital products

  • Items purchased during clearance or promotional sales

  • Items returned without prior approval

Contact Us

For questions about refunds or returns, please contact us at: shopwithsamiie@gmail.com